Before contacting us or making an order these frequently asked questions may be of help to you:-

Q) Is it really free shipping?

A) As long as you spend over £20 and are based in UK mainland(not Highlands, Isles, Northern Island etc) then shipping is 100% free. If you are outside mainland UK shipping is very competitive and the checkout will show you exact cost.

Q) Are all your products new?

A) Yes all are brand new and sealed products, very occasionally a product may be sold unboxed or with damaged packaging but this will clearly be stated on product info.

Q) How long shall I expect to wait for my order?

A) Usually orders are processed within 2-3 days, often quicker. If you mix pre-orders and in stock items we will not ship the order until all pre-order products are avaialble, so if you require in stock items immediately then order these seperately.

Q) What couriers do you use to deliver?

A) Smaller orders will be sent via Royal Mail, larger or more expensive orders will use a courier who will require a signature on delivery-usually DHL or Parcel Force.

Q) I want to pre-order something but when will my payment be taken?

A) Due to using a new proceedure to take payment, we will now take payment straight away. If you do not want this you can place your order as if you are sending a cheque, but call the store on 01603 660092 with your payment details.

Q) Are all your items in stock now?

A) Excluding pre-orders, and items that are listed as "out of stock" all our items are available. There are a very few occassions when stock levels become slightly out due to the vast quantity turnover and various selling platforms we use, of course in this unlikely event you will be contacted asap. Treat our stock levels as a guideline and contact us via phone if the availability of an item is urgent and we can give you an immediate answer.

Q) My item never arrived, what shall I do?

A) We have to allow 10 working days for UK Royal Mail items before we can offer a replacement, and 20 days outside the UK. In our experience 99% of "missing" items are held at sorting depots for no reason at all, cards are not left so we always ask you check here first. Courier items are a lot easy to track and can be resolve a lot faster, We will always replace an item(not refund) or if not available offer alternatives. To avoid fraudulent claims of loss we will do a like for like replacement.

Q) An item I want is out of stock, do you have it or can you get it?

A) Usually our full inventory is on the site, sometimes products sell so quickly in the store we may not update website, so a call to the store is always suggested on an out of stock item. We cannot uslly restock single items specifically for a customer as we have to purchase cases of the same item in one go.

Q) I want an item that is not on your site, can you get it?

A) It is worth trying us with it, and very occassionally products may not be put on the site if they sell out fast in the store. We cannot usually order a single item specifically for a customer, but again, a quick phone call is always worth while.

Q) You seem to have a lot of products no one else does, why is this?

A) We import a lot of items from China,Japan and the US so we get figures that other UK shops do not.

Q) I have seen something at £xxx price in another store, and it is loads cheaper in your shop, how come?

A) We have a vast network of suppliers including clearance companies and liquidation experts so we get offered top brand and very current products at amazing prices.

Q) Do you price match?

A) In the collector market it is very hard to offer this as 1 Star Wars figure has a different value to another for example.

Q) Do you sell by the case / offer wholesale?

A) Yes, please see wholesale section.

Q) Do you have actual shops or are ou web based?

A) We have 2 stores in Norwich in the City Centre.

Q) Do you offer bulk discount?

A) Peoples opinions of "bulk" vary, we will only offer a small discount on products with the margin to allow this, so please call to discuss it. We class bulk orders as £150+.

Q) Do you have MSN to live chat on?

A) Yes, but this is strictly for queries and order help. Add us on toyzandgamez@hotmail.com ,incorrect use of this service will result in an immediate blocking.